LED Lamp FAQs & Troubleshooting

How to Fix TaoTronics LED Lamp Night Light Can’t Work Well?

If you TaoTronics LED lamp night light could not turn on, stopped working after several months or could not be charged, please charge cable to charge the light and the charging stand (Only VA-CL006 has charging stand). After recharging the drained battery, the power button on the bottom needs to be pressed and held for several second and the light will turn on without issues.

After that, if you the issue was not resolved, it appears that the unit may be defective. Please contact the TaoTronics support team for setting up a replacement if your lamp is under warranty.

How to Fix TaoTronics LED Lamp Discharging Problem?

  1. Stop charging intermittently
  2. Stop charging intermittently and re-charging for a while.
  3. Mobile phone or lamp surface is hot.

Exclusive of the above points, the anomaly still exists. It is a quality issue. Please contact the TaoTronics support team for setting up a replacement if your lamp is under warranty.

How to Fix TaoTronics LED Lamp Wireless Crashed Issues?

If you place the phone in the charging area, then power on the TaoTronics desk lamp, and the phone cannot be charged.

Please remove the phone from the device. Then turn off the device and turn it on to see if it works. If you the issue was not resolved, it appears that the unit may be defective. Please contact the TaoTronics support team for setting up a replacement if your lamp is under warranty.

How to Fix TaoTronics LED Lamp When its Wireless Charging Function Could not Work Well?

If you put the phone to the wireless charging area of the lamp and then power the lamp. The indicate light is red and could not charge the phone. Please follow the troubleshooting steps below:

  1. Remove your phone from the charging device
  2. Turn on the device
  3. Wait for the blue indicator light on and it will turn off after 10 seconds
  4. Put your phone on wireless charging area and Charge your phone again

If you have completed these steps and the issue was not resolved, it appears that the unit may be defective. Please contact the TaoTronics support team for setting up a replacement if your lamp is under warranty.

How to Fix the Light Flashes or Extinguished Issues When Charging Wireless?

If you lamp is unable to wirelessly charge your phone, please try the following steps:

  1. Verify there is nothing on the back of your phone (i.e. cards, metal plates, etc...)
  2. If you are using a case, remove the phone case and test if you are able to charge the phone. 3. Try testing the lamps wireless charger with a different phone. The phone's battery may be an issue.

If you have completed these steps and the issue was not resolved, it appears that the unit may be defective. Please contact the TaoTronics support team for setting up a replacement if your lamp is under warranty.

How to Fix TaoTronics LED Desk Lamp Fast charge doesn't Work Issues?

TaoTronics LED Lamp do not support fast charging with Google, Huawei, Xiaomi phones. These phones use ordinary 5W charging function with longer charging time.

How to Fix TaoTronics LED Lamp Wireless Charging Area Heating Problem?

If you put the phone in the TaoTronics LED Lamp charging area, the charging speed is slow, and it's a fever. Please follow the troubleshooting steps below:

  1. Align with the wireless charging area;
  2. Try removing the phone case;
  3. Make sure if it is normal after turning off the phone

If you have completed these steps and the issue was not resolved, it appears that the unit may be defective. Please contact the TaoTronics support team for setting up a replacement if your lamp is under warranty.

How to Fix if Your Wireless charging Does Not Work?

If your wireless charging of TaoTronics LED Lamp can't charge any mobile phone with this function, but the lamp can work normally, please follow the troubleshooting steps below:

  1. Test with other mobile devices that support wireless charging
  2. Remove the phone case before you use the charger and verify the charging coil is aligned properly
  3. Make sure there isn’t any environmental interference
  4. If the charger becomes too hot, it may stop charging and change to safe mode

If you have completed these steps and the issue was not resolved, it appears that the unit may be defective. Please contact the TaoTronics support team for setting up a replacement if your lamp is under warranty.

How to Fix TaoTronics LED Lamp Flicker Problem?

Please follow the troubleshooting steps below:

  1. Try using different cable and outlet to see if it works
  2. Make sure there isn’t any environmental interference
  3. Make sure the adapter has a stable output for the device

If you have completed these steps and the issue was not resolved, it appears that the unit may be defective. Please contact the TaoTronics support team for setting up a replacement if your lamp is under warranty.

How to Fix TaoTronics Lamp Become Dim or Not Light on After Long Time Used?

There are a few things we will need from you to help with the process.

  1. Make sure you are using the original power supply charger
  2. Use a different output power supply.
  3. Stay away from high-power appliances (such as refrigerator, microwave oven, induction cooker, etc.) to reduce environmental interference.

If you have completed these steps and the issue was not resolved, it appears that the unit may be defective. Please contact the TaoTronics support team for setting up a replacement if your lamp is under warranty.

How Do I Fix Slowly Charging with TaoTronics Desk Lamp?

Please follow the troubleshooting steps below:

  1. Reference lamp USB output, some model USB output is TT-5V/2A MAX，others are5V/1A.
  2. Try using different cable
  3. Test with different phones to see if it works
If you have completed these steps and the issue was not resolved, it appears that the unit may be defective. Please contact the TaoTronics support team for setting up a replacement.

    How to Fix TaoTronics LED Lamp USD Port Not Working? (lamp working, but USB port not working)

    Please follow the troubleshooting steps below:

    1. Try using different cable and phone model
    2. Test with different phones to see if it works
    If you have completed these steps and the issue was not resolved, it appears that the unit may be defective. Please contact the TaoTronics support team for setting up a replacement.

      How to Fix TaoTronics LED Light Bulb Turn Off Suddenly? (with Bad Smell and Unable to Use Again)

      If the touch panel indicator is on but the Led light bulb is not working, the light bulb might have burnt out. Please contact the TaoTronics support team for setting up a replacement.

      Why Does TaoTronics Desk Lamp Arm Fall Down?

      There may be 2 reasons：

      1. It is a design issue and we are happy to set up a replacement for you.
      2. Because the TaoTronics Desk Lamp uses a hex screw shaft, it will fall after about 300 times. It can be reinforced with a random hex wrench.

      How to Do if TaoTronics LED Lamp Become non-sensitive touch or no Respond Well?

      Please follow the troubleshooting steps below:

      1. Verify there isn’t any environmental interference
      2. Don’t use the device with wet or greasy hands
      3. Disconnect then reconnect the power supply.

      If you have completed these steps and the issue was not resolved, it appears that the unit may be defective. Please contact TaoTronics Support team for setting up a replacement.

      How to Do if TaoTronics LED Lamp Power indicator Turn On/Off Automatically?

      Please follow the troubleshooting steps below: Make sure there isn’t any environmental interference (such as refrigerator, microwave oven, induction cooker, etc.). We recommend testing the lamp in a different environment. If it did not work, it appears that the unit may be defective. Please contact TaoTronics Support team for setting up a replacement.

      Why Does TaoTronics LED Lamp Head Get very Hot?

      It is normal that the lamp head gets hot because it generates a lot of heat when used at full power. For lamp made with plastic material, stop using when it exceeds 65° C For lamp made with metal material, stop using when it exceeds 55° C.

      How to Do if TaoTronics LED Lamp Makes Noise in standby mode?

      The lamp will make a beeping noise when it is in standby mode. Or The power adapter will make noise at low current. Please contact TaoTronics Support team for setting up a replacement, TaoTronics Team will send you another new adapter.

      How to Do if TaoTronics LED Lamp Automatically Turn Off After Turn On?

      Please follow the troubleshooting steps below:

      1. Confirm if you have set timer；
      2. Make sure there isn’t any environmental interference (such as refrigerator, microwave oven, induction cooker, etc.).
      3. Verify the power adapter is working properly and disconnect all other devices to see if it works.
      4. There isn’t anything close to the touch panel to avoid accidental contact.
      5. We recommend using our original adapters. Universal adapter’s power supply is unstable and might not meet the demand voltage of our lamp. 

      If you have completed these steps and the issue was not resolved, it appears that the unit may be defective. Please contact TaoTronics Support team for setting up a replacement.

      What’s Wrong if TaoTronics LED Lamp Light Out of Control?

      Such as Turn on by itself, can’t be turned off or change color by itself.

      1. If USB port of the desk lamp carry phone, if yes, unplug it to see if lamp become normal.
        2. Change Environmental.

      Please follow the troubleshooting steps below:

      1. Make sure there isn’t any environmental interference (such as refrigerator, microwave oven, induction cooker, etc.).
      2. Verify the power adapter is working properly and disconnect all other devices to see if it works.
      3. There isn’t anything close to the touch panel to avoid accidental contact
      4. We recommend using our original adapters. Universal adapter’s power supply is unstable and might not meet the demand voltage of our lamp.

      If you have completed these steps and the issue was not resolved, it appears that the unit may be defective. Please contact TaoTronics Support team for setting up a replacement.

      How to Deal with Slow Charging Speed of Build-in USB Charging Port TaoTronics LED Lamp?

      If your phone charge slowly with the Build-in USB charging port TaoTronics LED lamp, please follow the troubleshooting steps as following:

      1. Phone battery issue: Please suggest customer to change a phone for another try.
      2. Temperature influence: lower phone's temperature or change a cool place to have another try. Or change a phone.
      3. Using while charging. Please turn off the phone and then charging it.
      4. To check if the phone process quick charging function. You could check it at "setting-battery-quick charging-enable"

      If you have completed these steps and the issue was not resolved, it appears that the unit may be defective. Please contact TaoTronics Support team for setting up a replacement.

      How to Deal with TaoTronics LED Desk Lamp Touch Button Have no Response or Responding Intermittently While the lamp is powered on, the power indicator light is on?

      Please follow the troubleshooting steps below:

      1. Power off the desk lamp first, and re-power it to check if the touch is normal.
      2. After power-on again, wait for 3~5S and return to normal.
      3. Don’t use it with wet hands. If you have completed these steps and the issue was not resolved, it appears that the unit may be defective.
      4. Issue replacement. Please contact TaoTronics Support team for setting up a replacement.

      How to Purchase an Extra Remote or Charging Adapter?

      It mostly depends on CSs. All CSs could deal with this issue flexibly.

      The battery is $10 for each piece, charging cable is $6.99 for each piece.

      Please kindly pay through TaoTronics PayPal (account: paypal@sunvalleytek.com). After paying, please give us the transaction ID, your information (name, address). TaoTronics Team will ship the battery after confirming.